Refund & Cancellation Policy

At ArtPay, we strive to provide transparent and fair services for all store merchants. This Refund & Cancellation Policy outlines the procedures and terms for subscription cancellations, refunds, and duplicate payment resolution.

1. Subscription Cancellation

Merchants may request to cancel their ArtPay software subscription at any time by contacting our support team via email at decconz.com@gmail.com or submitting a request through the Support Center. Upon cancellation:

• Your software access will remain active through the end of your paid billing term.
• You will not be automatically billed for subsequent subscription cycles.
• Your store inventory data and historical bills will remain available for export prior to account closure.

2. Refund Eligibility & Trial Policy

Because ArtPay provides store software access and digital setup services, refund requests are evaluated under the following criteria:

• Initial 7-Day Window: If you experience technical defects or service failure that our support team cannot resolve within 7 days of initial subscription purchase, you may be eligible for a full or prorated refund.
• Free Trial / Walkthrough: We encourage merchants to utilize free trial access or request a live software walkthrough before committing to annual subscription plans.

3. Non-Refundable Situations

Refunds will NOT be granted in the following scenarios:

• Cancellations requested after the 7-day initial purchase period has elapsed.
• Accounts terminated due to a violation of our Terms & Conditions or illegal activities.
• Lack of software usage or change in merchant business operations after setup.

4. Duplicate & Failed Payment Handling

If you suspect an accidental duplicate charge or an incorrect transaction during payment:

• Notify us immediately at decconz.com@gmail.com with transaction details and payment proof.
• Verified duplicate charges will be refunded in full back to the original payment method without penalty.

5. Refund Processing Timeline

Once a refund request is approved by ArtPay support:

• The refund will be processed to your original payment method (Bank Account, UPI, or Credit Card).
• Processing typically takes 5 to 7 business days depending on your bank or financial institution's processing timelines.

6. How to Request a Refund or Cancellation

To initiate a cancellation or refund inquiry, please email us with the following details:

• Registered Account Name & Store Name
• Registered Phone Number & Email
• Invoice / Payment Transaction Reference Number
• Reason for request

7. Contact Information

For any questions regarding cancellations or refunds, contact our team at:

Email: decconz.com@gmail.com
Phone: +91 63830 38060
Address: G, 1st Floor, 2/211, Pappinaickanahalli, Dharmapuri, Tamil Nadu 636809