General Questions
What is ArtPay?
ArtPay is a specialized billing, inventory, and point-of-sale (POS) software platform built to help supermarkets, retail shops, and businesses manage checkout counters efficiently.
Who can use ArtPay?
ArtPay is designed for supermarket owners, retail store operators, grocery outlets, apparel shops, hardware stores, and multi-counter retail businesses requiring fast barcode billing.
Is ArtPay web-based?
Yes, ArtPay is a web-accessible platform that allows store owners and authorized billers to access billing software from modern desktop browsers and connected devices.
How do I get started with ArtPay?
Simply click "Open Billing Software" on our website or contact our sales team to set up your store account. Once registered, you can add products and start billing immediately.
Billing & Counter Operations
How does billing work in ArtPay?
Counter billers scan item barcodes or search for products by name/SKU, select quantities, apply GST or discounts, and hit print to issue a thermal receipt or digital bill.
How are invoices generated?
Invoices are auto-generated with sequential bill numbers, itemized tax breakdowns (GST/HSN), item totals, and store branding details suitable for thermal printers or standard paper prints.
Can I manage customer accounts and credit?
Yes, ArtPay includes a customer ledger module allowing you to record customer contact info, track credit balances (Khata), and manage payment settlements.
Payment Processing
Which payment methods are supported at counter checkout?
ArtPay billing supports Cash payments, UPI QR payments, Debit/Credit Card records, and Store Credit accounts.
Subscriptions & Account Plans
Is there a free trial or software demo available?
Yes, store owners can request a walkthrough demo or test trial access by submitting an inquiry form or contacting our sales team.
How do I cancel or modify my subscription?
You can contact our support team at decconz.com@gmail.com to modify plan details or request subscription cancellation per our Refund & Cancellation Policy.
Data Security
How is my business data protected?
We use HTTPS SSL encryption for data transmission and store database records securely to prevent unauthorized access.
Support & Assistance
How do I contact technical support?
