Welcome to Mandi User ("we," "our," or "us"). This Privacy Policy describes how we collect, use, store, share, and protect your personal information when you use our mobile application Mandi User (Package ID: com.mandhi.user) and associated services accessible via https://artpay.in/J-mart/mandhi_user/.
Mandi User is an agricultural commerce, wholesale trading, and bidding platform connecting buyers, farmers, traders, and suppliers. By downloading, accessing, or using the Mandi User application, you agree to the collection and use of your information in accordance with this policy.
2. Information We Collect
To provide core wholesale trading, live auction bidding, and order fulfillment services, we collect the following categories of information:
Personal Identity & Account Data: Your name, email address, phone number, profile photo, and password when creating an account or updating your profile.
Delivery & Billing Addresses: Shipping addresses, city, state, and pincode used for fulfilling orders, calculating local delivery charges, and issuing tax invoices.
Commercial & Bidding Data: Auction participation logs, bid amounts, wishlist items, cart contents, wholesale tender submissions, and purchase history.
Media & Audio/Video Content: Photos taken for profile images, product reviews, item verification, and real-time audio/video streams transmitted during interactive live bidding sessions.
Device & Technical Identifiers: IP address, device model, operating system version, app version, unique device tokens, and push notification tokens (Firebase Cloud Messaging).
Transaction Records: Payment status, order IDs, and payment references (financial payment credentials like credit card numbers or UPI IDs are processed directly by certified payment gateways and are never stored on our servers).
3. Device Permissions & Usage
The Mandi User mobile application requests specific device permissions to support core functionalities. Below is an explicit disclosure of why each permission is required:
CAMERA
Used to capture profile photos, upload images of agricultural produce for review, scan codes, and participate in live auction video calls.
RECORD_AUDIO
Used for live voice interaction between buyers and auctioneers during interactive live auction sessions.
MODIFY_AUDIO_SETTINGS
Allows switching between earpiece, speakerphone, or connected headsets during live audio/video streams.
BLUETOOTH & CONNECT
Enables seamless audio input/output via wireless Bluetooth headsets during live auction calls.
POST_NOTIFICATIONS
Sends critical updates regarding order status, live auction start alerts, bid outbid notifications, and security messages.
INTERNET
Required to communicate with our secure backend servers, retrieve catalog items, process payments, and render live bidding feeds.
Control Over Permissions: You can enable or disable these permissions at any time through your Android device's Settings > Apps > Mandi User > Permissions.
4. How We Use Your Information
We use the collected information strictly for legitimate commercial and legal purposes, including:
Operating, maintaining, and improving the Mandi User e-commerce and auction app.
Processing transactions, dispatching bulk agricultural produce orders, and generating invoices.
Facilitating live bidding, audio/video streaming, and seller-buyer communications.
Sending transactional notifications, bid status updates, and order delivery alerts.
Verifying user identities, preventing fraudulent bids, and securing user accounts.
Complying with applicable legal obligations, tax laws, and commerce regulations.
5. Third-Party Services & Data Sharing
We do not sell, rent, or trade your personal data to third parties. We may share necessary information with trusted service providers who assist us in operating our app:
Push Notification Provider: Google Firebase Cloud Messaging (FCM) to deliver real-time notifications to your Android device.
Payment Gateways: Authorized banking and payment gateways (e.g., Razorpay / UPI processors) for processing online payment transactions securely.
Logistics Partners: Freight and delivery partners to ship and deliver agricultural goods to your registered address.
Legal Requirements: We may disclose user information if required to do so by law or in response to valid requests by public authorities (e.g., court order or government agency).
6. Data Security & Retention
We implement industry-standard administrative, technical, and physical security measures to safeguard your personal data. All network communication between the app and servers is encrypted using Secure Sockets Layer (SSL/TLS / HTTPS) protocols.
We retain personal information for as long as your account remains active or as needed to provide you services, maintain business records, and satisfy legal or tax compliance obligations.
7. Account & Data Deletion Policy
In compliance with the Google Play Developer Data Safety policy, users of Mandi User have the full right to request the deletion of their account and associated personal data at any time.
Dedicated Account Deletion PortalInstant self-service deletion, assisted submission form, and real-time status tracking.
Method 2: Direct Form Request — Fill out and submit the quick form below. Our support team will process your request within 48 business hours.
Method 3: Email Request — Send an email from your registered email address to decconz.com@gmail.com with the subject line "Account Deletion Request - Mandi User", including your registered mobile number or email.
Account Deletion Form
What data is erased upon deletion?
Upon account deletion, your user profile, saved addresses, wishlist items, shopping cart, and notification tokens will be permanently removed from our active database. Historical invoice/tax records of completed transactions will be retained solely as required by statutory financial regulations.
8. Children's Privacy
Mandi User is designed for commercial wholesale trade and agricultural business participants aged 18 and older. We do not knowingly solicit or collect personal information from children under the age of 13 (or 18 in relevant jurisdictions). If we discover that a child has provided us with personal information, we will immediately delete such data from our servers.
9. Contact Us & Data Protection Inquiries
If you have any questions, concerns, or requests regarding this Privacy Policy or data handling practices, please contact us at: